TPM | Clients feedback

Trust’s performance on the MSNA assignment was good. The staff showed flexibility and high coordination skills which was needed at that time and the report was detailed and organized in an impressive way given the short time assigned for the development.

Everything went well, including timeline, design, implementation, field level activities and coordination with EF.

Trust Consultancy demonstrated high professionalism, flexibility, and cooperation throughout the project. Trust personnel were well-organized, attentive to details, and responsive to instructions, ensuring timely and point-by-point communication.

Trust was able to deliver all the deliverables successfully, up to the expectations and agreed standards. And all deliverables were on time, and as per our guidelines. 

Significant contribution to our needs assessments, providing tools and data analysis that have greatly improved our understanding of community requirements

Trust was very cooperative and responsive. They carefully considered all our comments and instructions, and they did not hesitate to return to the field to gather additional information when necessary. 

“The assignment, which was quite large and complicated, fully met our expectations in terms of the way of work, the product and the delivery time. Trust was very professional, responsive and flexible responding to requests of Save the Children and of the working groups”.

‘’What I appreciated with working with Trust team is their flexibility to adjust based on our comments’’.

"As overall evaluation for this partnership, everything goes smoothly and on track, regarding the communication methods, we are totally satisfied with Trust high level of communication, and so far all the operations, implementation and planning are in high level so many thanks for the whole Trust team"

"Trust has experienced staff and efficient management. The project manager was good in conceptualising the issues and worked hard without losing focus. She has good communication skills and is also very flexible to manage the difficult works".

"We were very happy with the Trust team. We were very impressed with how proactive Trust was in mitigating issues, especially with everything COVID-19 related. All deliverables were more than satisfactory and expectations were met".

"Overall, we were very satisfied with Trust's work. Great reporting quality, timing, and communication".

‘’Trust Consultants demonstrated quite some interesting knowledge and understanding of the context and target population.’’

"Trust was responding in a very short time. Even if there were some challenges, Trust response and cooperation with Spark solved these challenges on the spot. A very high number of beneficiaries (around 800) were contacted in a very short time".

‘’Trust team managed to bring back some really interesting findings and lessons learnt from the assignment. Trust’s team composition was very good and final deliverable was satisfactory. It was a pleasure collaborating with them during this assignment.”

‘‘Trust was committing to the deadlines and we znever experienced with them a delay during the evaluation design and data collection. Designed data collection tools were very well structured. All feedback and amendments by World Vision were always taken in consideration by Trust.’’

"The needs of our organization were very well understood by Trust which enabled the process to go smoothly. The communication is very key to such multi-partner work and the communication with JPF and other parties was very good in a very constructive manner, the Trust colleagues were very receptive of comments and positively reflecting in their work. Although there were challenges at the field level due to the timing of the TPM, Trust had a positive approach to solve these problems with the collaboration of the implementing partner and local authorities. The project work plan and target were respected and the report was up to our expectations. Overall, we had a very successful TPM, we would definitely recommend Trust to other organizations".

"Trust delivered on time, provided flexible services, and displayed significant evaluation experience. We would definitely recommend their services or use them again ourselves".

"The Trust team showed a high level of quick response when we requested corrections, the evaluation was done in a short and critical timeline and Trust's fast responsiveness made it within that critical timeframe"

"Trust is a reliable partner is always ready to go the extra mile. Trust is also a 'learning' organization that prides itself on its culture of training and explorations of best practices in monitoring. It has been a pleasure to work with the Trust team, where accuracy, and timeliness are key parts like in Swiss clockwork".

"Thank you very much for the final report, it was very detailed and covered some important points that will need to be focused upon".

‘’It was a positive experience for CARE. The evaluation plan and inception report were very clear. Communication was quick and to the point. Staff was quick to response to queries and comments. We were happy with the end result, it was a clear and useful report.’’

“Over the past year, Trust have consistently provided us with reliable and comprehensive data, working hard and often at short notice. Their engagement with the projects provides us with essential independent monitoring, for both longer external reviews and short investigations. The reports produced by the Trust team are also of a high standard, with critical analysis and clear presentation of findings. Thanks to Trust for their continued hard work”.

‘’I would like to take this opportunity to thank you and your company for your good collaboration during the TPM assignment… We appreciate your professionalism and look forward to see our future collaboration.’’

"Many thanks from all the BİLSY and TVET project teams. We do really appreciate all the efforts and commitments which have been implemented by the Trust team. We are really grateful to have this cooperation with you and hope to work again with Trust in the future."

‘’Samaritan’s Purse Türkiye first engaged with Trust Consultancy and Development services in January 2017 for the purpose of conducting a multi-sectoral needs assessment inside Syria. The overall experience was very positive and we were very satisfied with the service and the process. The staff at Trust is courteous and friendly and more importantly, very knowledgeable and cooperative. They offered regular updates by email and phone and were very flexible in terms of coping with some changes that we requested. In addition to fulfilling the requirements of our agreement, Trust continued to follow up with answers to our questions even after the agreement had officially ended. We have contracted with Trust’s third-party service again for two more projects and are having another positive experience collaborating with them.’’